Learn the basics of Creovai by Capacity or take a deeper dive into more advanced features

Browse a list of Creovai By Capacity terms and definitions.

Services & Support Documents & Agreements

Easily search your interactions for trends, specific insights and agent performance

Play back audio, search the text transcript of calls, chats or customer support cases, add private notes, and collaborate through public comments

Build custom reports with the insights that matter most and easily share with your team

Organize your reports into groups for comparing business insights side by side

Easily organize, filter and share dashboards and reports

Track whether or not business objectives were met on an interaction

Use custom labels to organize interactions or as a filter when building reports

Add custom evaluations to any interaction, like QA reviews, compliance audits and more

Updating scripting & Agent guidance user guides

Learn about coaching agents in Creovai

Integrate with Creovai to import your customer interactions — from call audio and metadata to customer support cases — via the cloud, API or Microsoft Windows services

Connect Creovai with your existing business applications to power them up with rich conversational intelligence

Manage your user profile, preferences, and distribution lists

Learn about Creovai's glossary and recent app updates

Use Creovai APIs to integrate with your systems, automate workflows, and manage data programmatically.

Use Creovai APIs to integrate with your systems, automate workflows, and manage data programmatically.