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                                                                                                                                        • Get Started With Video Training
                                                                                                                                          • Getting Started
                                                                                                                                            • Tutorials
                                                                                                                                              • Improving Agent Performance
                                                                                                                                                • Building Reports & Dashboards
                                                                                                                                                  • Building a Category
                                                                                                                                                    • Embed Creovai training within your learning management system
                                                                                                                                                    • Services & Support Documents
                                                                                                                                                      • Support
                                                                                                                                                        • Services
                                                                                                                                                          • Conversation Intelligence
                                                                                                                                                            • Agent Assist
                                                                                                                                                          • Search & Browse
                                                                                                                                                            • Overview
                                                                                                                                                              • Interaction results
                                                                                                                                                              • Customer Interactions
                                                                                                                                                                • Custom Scores
                                                                                                                                                                  • Overview
                                                                                                                                                                    • Interaction Timeline
                                                                                                                                                                      • Transcript & interaction details
                                                                                                                                                                        • Composite Interactions
                                                                                                                                                                        • Reports
                                                                                                                                                                          • Reporting Overview
                                                                                                                                                                            • Create and modify a report
                                                                                                                                                                              • Manage reports
                                                                                                                                                                                • Graphing basics to get you started
                                                                                                                                                                                  • Graphing customization and advanced options
                                                                                                                                                                                    • Notifications
                                                                                                                                                                                    • Dashboards
                                                                                                                                                                                      • What's new?
                                                                                                                                                                                        • Share dashboards as emails
                                                                                                                                                                                          • Sharing dashboards
                                                                                                                                                                                            • Overview
                                                                                                                                                                                              • Manage dashboards
                                                                                                                                                                                                • Customize dashboards
                                                                                                                                                                                                • Folders
                                                                                                                                                                                                  • Overview
                                                                                                                                                                                                    • Create and modify a folder
                                                                                                                                                                                                      • Manage folders
                                                                                                                                                                                                      • Categories
                                                                                                                                                                                                        • Overview
                                                                                                                                                                                                          • Building a category
                                                                                                                                                                                                            • Category groups
                                                                                                                                                                                                            • Labels
                                                                                                                                                                                                              • Overview
                                                                                                                                                                                                                • Manage labels
                                                                                                                                                                                                                • Evaluations
                                                                                                                                                                                                                  • What's new?
                                                                                                                                                                                                                    • Overview
                                                                                                                                                                                                                    • Agent Guidance
                                                                                                                                                                                                                      • Agent Guidance User Guides
                                                                                                                                                                                                                        • Scripting
                                                                                                                                                                                                                        • Coaching
                                                                                                                                                                                                                          • Overview
                                                                                                                                                                                                                            • Features
                                                                                                                                                                                                                            • APIs
                                                                                                                                                                                                                              • Conversation Intelligence
                                                                                                                                                                                                                                • Realtime Agent Assist
                                                                                                                                                                                                                                • Inbound Integrations
                                                                                                                                                                                                                                  • Overview
                                                                                                                                                                                                                                    • Cloud - Direct
                                                                                                                                                                                                                                      • Freshworks
                                                                                                                                                                                                                                      • Cloud - Indirect
                                                                                                                                                                                                                                      • Outbound Integrations
                                                                                                                                                                                                                                        • Qualtrics
                                                                                                                                                                                                                                          • Salesforce
                                                                                                                                                                                                                                            • SFTP
                                                                                                                                                                                                                                            • Settings
                                                                                                                                                                                                                                              • Preferences
                                                                                                                                                                                                                                                • Profile
                                                                                                                                                                                                                                                  • Access & security
                                                                                                                                                                                                                                                    • Distribution lists
                                                                                                                                                                                                                                                    • Account Adminstration
                                                                                                                                                                                                                                                      • Overview
                                                                                                                                                                                                                                                        • External Sharing
                                                                                                                                                                                                                                                          • Configure access & security
                                                                                                                                                                                                                                                            • Manage users
                                                                                                                                                                                                                                                              • Manage user groups
                                                                                                                                                                                                                                                                • Manage agents
                                                                                                                                                                                                                                                                  • Manage agent groups
                                                                                                                                                                                                                                                                    • Manage agent sources
                                                                                                                                                                                                                                                                      • Reporting
                                                                                                                                                                                                                                                                      • Creovai Glossary
                                                                                                                                                                                                                                                                        • About Creovai
                                                                                                                                                                                                                                                                          • Creovai overview
                                                                                                                                                                                                                                                                            • Feature spotlight
                                                                                                                                                                                                                                                                            1. Home
                                                                                                                                                                                                                                                                            2. Search & Browse

                                                                                                                                                                                                                                                                            Search & Browse

                                                                                                                                                                                                                                                                            Overview

                                                                                                                                                                                                                                                                            What is search & browse?
                                                                                                                                                                                                                                                                            What are the interaction results?
                                                                                                                                                                                                                                                                            Saving a new report

                                                                                                                                                                                                                                                                            Interaction results

                                                                                                                                                                                                                                                                            Exclude filter criteria from results
                                                                                                                                                                                                                                                                            Stemmed words in search results
                                                                                                                                                                                                                                                                            Stop Words in search results
                                                                                                                                                                                                                                                                            Searching the interaction results
                                                                                                                                                                                                                                                                            Filtering the interaction list
                                                                                                                                                                                                                                                                            Sorting the interaction results