What are user groups?

Overview:

User groups determine which interactions a user has access to.

User groups allow you to restrict access to these sensitive interactions so only users with a legitimate business need can access them. A user can be in multiple user groups and they will have access to all interactions in each group.

User groups make it easy to:

• Define and manage a list of users and groups of calls they have access to.
• Restrict access to subsets of calls, or call groups, to specific users you choose.
• Share groups of calls with specific users you choose.

Elements of user groups page:

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1. Add user group button: allows you to add a new user group.
2. Sort columns: allows you to sort the column data alphabetically.
3. User group row: when clicked takes you to that user group.
4. More actions ( ••• ) button: provides a menu of additional options for managing your user groups including editing or deleting a user group.

What's next?