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                                                                                                                                  • Manage agent groups
                                                                                                                                    • Manage agent sources
                                                                                                                                      • Reporting
                                                                                                                                      • Glossary
                                                                                                                                        • About Creovai
                                                                                                                                          • Creovai overview
                                                                                                                                            • Feature spotlight
                                                                                                                                              • Repeat contact
                                                                                                                                            Knowledge Center
                                                                                                                                              • Get Started With Video Training
                                                                                                                                                • Getting Started
                                                                                                                                                  • Tutorials
                                                                                                                                                    • Improving Agent Performance
                                                                                                                                                      • Building Reports & Dashboards
                                                                                                                                                        • Building a Category
                                                                                                                                                          • Embed Creovai training within your learning management system
                                                                                                                                                          • Services & Support Documents
                                                                                                                                                            • Support
                                                                                                                                                              • Services
                                                                                                                                                                • Conversation Intelligence
                                                                                                                                                                  • Agent Assist
                                                                                                                                                                • Search & Browse
                                                                                                                                                                  • Overview
                                                                                                                                                                    • Interaction results
                                                                                                                                                                    • Customer Interactions
                                                                                                                                                                      • Custom Scores
                                                                                                                                                                        • Overview
                                                                                                                                                                          • Interaction Timeline
                                                                                                                                                                            • Transcript & interaction details
                                                                                                                                                                              • Composite Interactions
                                                                                                                                                                              • Reports
                                                                                                                                                                                • Reporting Overview
                                                                                                                                                                                  • Create and modify a report
                                                                                                                                                                                    • Manage reports
                                                                                                                                                                                      • Graphing basics to get you started
                                                                                                                                                                                        • Graphing customization and advanced options
                                                                                                                                                                                          • Notifications
                                                                                                                                                                                          • Dashboards
                                                                                                                                                                                            • What's new?
                                                                                                                                                                                              • Share dashboards as emails
                                                                                                                                                                                                • Sharing dashboards
                                                                                                                                                                                                  • Overview
                                                                                                                                                                                                    • Manage dashboards
                                                                                                                                                                                                      • Customize dashboards
                                                                                                                                                                                                      • Folders
                                                                                                                                                                                                        • Overview
                                                                                                                                                                                                          • Create and modify a folder
                                                                                                                                                                                                            • Manage folders
                                                                                                                                                                                                            • Categories
                                                                                                                                                                                                              • Overview
                                                                                                                                                                                                                • Building a category
                                                                                                                                                                                                                  • Category groups
                                                                                                                                                                                                                  • Labels
                                                                                                                                                                                                                    • Overview
                                                                                                                                                                                                                      • Manage labels
                                                                                                                                                                                                                      • Evaluations
                                                                                                                                                                                                                        • What's new?
                                                                                                                                                                                                                          • Overview
                                                                                                                                                                                                                          • Agent Guidance
                                                                                                                                                                                                                            • Agent Guidance User Guides
                                                                                                                                                                                                                              • Scripting
                                                                                                                                                                                                                              • Coaching
                                                                                                                                                                                                                                • Overview
                                                                                                                                                                                                                                  • Features
                                                                                                                                                                                                                                  • APIs
                                                                                                                                                                                                                                    • Conversation Intelligence
                                                                                                                                                                                                                                      • Realtime Agent Assist
                                                                                                                                                                                                                                      • Inbound Integrations
                                                                                                                                                                                                                                        • Overview
                                                                                                                                                                                                                                          • Cloud - Direct
                                                                                                                                                                                                                                            • Freshworks
                                                                                                                                                                                                                                              • Talkdesk
                                                                                                                                                                                                                                                • Zoom
                                                                                                                                                                                                                                                  • Contact Center
                                                                                                                                                                                                                                                    • Workplace
                                                                                                                                                                                                                                                  • Cloud - Indirect
                                                                                                                                                                                                                                                  • Outbound Integrations
                                                                                                                                                                                                                                                    • Qualtrics
                                                                                                                                                                                                                                                      • Salesforce
                                                                                                                                                                                                                                                        • SFTP
                                                                                                                                                                                                                                                        • Settings
                                                                                                                                                                                                                                                          • Preferences
                                                                                                                                                                                                                                                            • Profile
                                                                                                                                                                                                                                                              • Access & security
                                                                                                                                                                                                                                                                • Single Sign-On (SSO)
                                                                                                                                                                                                                                                                • Distribution lists
                                                                                                                                                                                                                                                                • Account Adminstration
                                                                                                                                                                                                                                                                  • Overview
                                                                                                                                                                                                                                                                    • External Sharing
                                                                                                                                                                                                                                                                      • Configure access & security
                                                                                                                                                                                                                                                                        • Manage users
                                                                                                                                                                                                                                                                          • Manage user groups
                                                                                                                                                                                                                                                                            • Manage agents
                                                                                                                                                                                                                                                                              • Manage agent groups
                                                                                                                                                                                                                                                                                • Manage agent sources
                                                                                                                                                                                                                                                                                  • Reporting
                                                                                                                                                                                                                                                                                  • Glossary
                                                                                                                                                                                                                                                                                    • About Creovai
                                                                                                                                                                                                                                                                                      • Creovai overview
                                                                                                                                                                                                                                                                                        • Feature spotlight
                                                                                                                                                                                                                                                                                          • Repeat contact
                                                                                                                                                                                                                                                                                        1. Home
                                                                                                                                                                                                                                                                                        2. Reports
                                                                                                                                                                                                                                                                                        3. Graphing customization and advanced options

                                                                                                                                                                                                                                                                                        Graphing customization and advanced options

                                                                                                                                                                                                                                                                                        Add a cost/value multiplier to a graph
                                                                                                                                                                                                                                                                                        Conditional formatting & heat mapping
                                                                                                                                                                                                                                                                                        Customize the graph's order
                                                                                                                                                                                                                                                                                        Scale/zoom the graph's vertical axis
                                                                                                                                                                                                                                                                                        Compare periods
                                                                                                                                                                                                                                                                                        Compare periods of time on your graph using delta
                                                                                                                                                                                                                                                                                        Graph and bin numeric values
                                                                                                                                                                                                                                                                                        Using subset filters on the graph
                                                                                                                                                                                                                                                                                        Bin and group interactions by their TEI score range
                                                                                                                                                                                                                                                                                        Add multiple averages to the graph
                                                                                                                                                                                                                                                                                        Add custom lines (goals) to the graph