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                                                                                                                                    • D5 Deployment
                                                                                                                                      Knowledge Center
                                                                                                                                        • Get Started With Video Training
                                                                                                                                          • Getting Started
                                                                                                                                            • Tutorials
                                                                                                                                              • Improving Agent Performance
                                                                                                                                                • Building Reports & Dashboards
                                                                                                                                                  • Building a Category
                                                                                                                                                    • Embed Creovai training within your learning management system
                                                                                                                                                    • Creovai Glossary
                                                                                                                                                      • Services & Support Documents
                                                                                                                                                        • Support
                                                                                                                                                          • Services
                                                                                                                                                            • Conversation Intelligence
                                                                                                                                                              • Agent Assist
                                                                                                                                                            • Search & Browse
                                                                                                                                                              • Overview
                                                                                                                                                                • Interaction results
                                                                                                                                                                • Customer Interactions
                                                                                                                                                                  • Custom Scores
                                                                                                                                                                    • Overview
                                                                                                                                                                      • Interaction Timeline
                                                                                                                                                                        • Transcript & interaction details
                                                                                                                                                                          • Composite Interactions
                                                                                                                                                                          • Reports
                                                                                                                                                                            • Reporting Overview
                                                                                                                                                                              • Create and modify a report
                                                                                                                                                                                • Manage reports
                                                                                                                                                                                  • Graphing basics to get you started
                                                                                                                                                                                    • Graphing customization and advanced options
                                                                                                                                                                                      • Notifications
                                                                                                                                                                                      • Dashboards
                                                                                                                                                                                        • What's new?
                                                                                                                                                                                          • Share dashboards as emails
                                                                                                                                                                                            • Sharing dashboards
                                                                                                                                                                                              • Overview
                                                                                                                                                                                                • Manage dashboards
                                                                                                                                                                                                  • Customize dashboards
                                                                                                                                                                                                  • Folders
                                                                                                                                                                                                    • Overview
                                                                                                                                                                                                      • Create and modify a folder
                                                                                                                                                                                                        • Manage folders
                                                                                                                                                                                                        • Categories
                                                                                                                                                                                                          • Overview
                                                                                                                                                                                                            • Building a category
                                                                                                                                                                                                              • Category groups
                                                                                                                                                                                                              • Labels
                                                                                                                                                                                                                • Overview
                                                                                                                                                                                                                  • Manage labels
                                                                                                                                                                                                                  • Evaluations
                                                                                                                                                                                                                    • What's new?
                                                                                                                                                                                                                      • Overview
                                                                                                                                                                                                                      • Agent Guidance
                                                                                                                                                                                                                        • Agent Guidance User Guides
                                                                                                                                                                                                                          • Scripting
                                                                                                                                                                                                                          • Coaching
                                                                                                                                                                                                                            • Overview
                                                                                                                                                                                                                              • Features
                                                                                                                                                                                                                              • Inbound Integrations
                                                                                                                                                                                                                                • Overview
                                                                                                                                                                                                                                  • Cloud integrations
                                                                                                                                                                                                                                    • Recording platform integrations
                                                                                                                                                                                                                                    • Connect Apps & Services
                                                                                                                                                                                                                                      • Qualtrics
                                                                                                                                                                                                                                        • Salesforce
                                                                                                                                                                                                                                          • SFTP
                                                                                                                                                                                                                                          • Settings
                                                                                                                                                                                                                                            • Preferences
                                                                                                                                                                                                                                              • Profile
                                                                                                                                                                                                                                                • Access & security
                                                                                                                                                                                                                                                  • Distribution lists
                                                                                                                                                                                                                                                  • About Creovai
                                                                                                                                                                                                                                                    • Creovai overview
                                                                                                                                                                                                                                                      • Feature spotlight
                                                                                                                                                                                                                                                      • APIs
                                                                                                                                                                                                                                                        • Account Adminstration
                                                                                                                                                                                                                                                          • Account Administration
                                                                                                                                                                                                                                                            • Overview
                                                                                                                                                                                                                                                              • External Sharing
                                                                                                                                                                                                                                                                • Configure access & security
                                                                                                                                                                                                                                                                  • Manage users
                                                                                                                                                                                                                                                                    • Manage user groups
                                                                                                                                                                                                                                                                      • Manage agents
                                                                                                                                                                                                                                                                        • Manage agent groups
                                                                                                                                                                                                                                                                          • Manage agent sources
                                                                                                                                                                                                                                                                            • Reporting
                                                                                                                                                                                                                                                                          • D5 Deployment
                                                                                                                                                                                                                                                                            1. Home
                                                                                                                                                                                                                                                                            2. Reports
                                                                                                                                                                                                                                                                            3. Graphing customization and advanced options

                                                                                                                                                                                                                                                                            Graphing customization and advanced options

                                                                                                                                                                                                                                                                            Add a cost/value multiplier to a graph
                                                                                                                                                                                                                                                                            Conditional formatting & heat mapping
                                                                                                                                                                                                                                                                            Customize the graph's order
                                                                                                                                                                                                                                                                            Scale/zoom the graph's vertical axis
                                                                                                                                                                                                                                                                            Compare periods
                                                                                                                                                                                                                                                                            Compare periods of time on your graph using delta
                                                                                                                                                                                                                                                                            Graph and bin numeric values
                                                                                                                                                                                                                                                                            Using subset filters on the graph
                                                                                                                                                                                                                                                                            Bin and group interactions by their TEI score range
                                                                                                                                                                                                                                                                            Add multiple averages to the graph
                                                                                                                                                                                                                                                                            Add custom lines (goals) to the graph
                                                                                                                                                                                                                                                                            Knowledge Center