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                                                                                                                                    Knowledge Center
                                                                                                                                      • Get Started With Video Training
                                                                                                                                        • Getting Started
                                                                                                                                          • Tutorials
                                                                                                                                            • Improving Agent Performance
                                                                                                                                              • Building Reports & Dashboards
                                                                                                                                                • Building a Category
                                                                                                                                                  • Embed Creovai training within your learning management system
                                                                                                                                                  • Creovai Glossary
                                                                                                                                                    • Services & Support Documents
                                                                                                                                                      • Support
                                                                                                                                                        • Services
                                                                                                                                                          • Conversation Intelligence
                                                                                                                                                            • Agent Assist
                                                                                                                                                          • Search & Browse
                                                                                                                                                            • Overview
                                                                                                                                                              • Interaction results
                                                                                                                                                              • Customer Interactions
                                                                                                                                                                • Custom Scores
                                                                                                                                                                  • Overview
                                                                                                                                                                    • Interaction Timeline
                                                                                                                                                                      • Transcript & interaction details
                                                                                                                                                                        • Composite Interactions
                                                                                                                                                                        • Reports
                                                                                                                                                                          • Reporting Overview
                                                                                                                                                                            • Create and modify a report
                                                                                                                                                                              • Manage reports
                                                                                                                                                                                • Graphing basics to get you started
                                                                                                                                                                                  • Graphing customization and advanced options
                                                                                                                                                                                    • Notifications
                                                                                                                                                                                    • Dashboards
                                                                                                                                                                                      • What's new?
                                                                                                                                                                                        • Share dashboards as emails
                                                                                                                                                                                          • Sharing dashboards
                                                                                                                                                                                            • Overview
                                                                                                                                                                                              • Manage dashboards
                                                                                                                                                                                                • Customize dashboards
                                                                                                                                                                                                • Folders
                                                                                                                                                                                                  • Overview
                                                                                                                                                                                                    • Create and modify a folder
                                                                                                                                                                                                      • Manage folders
                                                                                                                                                                                                      • Categories
                                                                                                                                                                                                        • Overview
                                                                                                                                                                                                          • Building a category
                                                                                                                                                                                                            • Category groups
                                                                                                                                                                                                            • Labels
                                                                                                                                                                                                              • Overview
                                                                                                                                                                                                                • Manage labels
                                                                                                                                                                                                                • Evaluations
                                                                                                                                                                                                                  • What's new?
                                                                                                                                                                                                                    • Overview
                                                                                                                                                                                                                    • Agent Guidance
                                                                                                                                                                                                                      • Agent Guidance User Guides
                                                                                                                                                                                                                        • Scripting
                                                                                                                                                                                                                        • Coaching
                                                                                                                                                                                                                          • Overview
                                                                                                                                                                                                                            • Features
                                                                                                                                                                                                                            • Inbound Integrations
                                                                                                                                                                                                                              • Overview
                                                                                                                                                                                                                                • Cloud integrations
                                                                                                                                                                                                                                  • Recording platform integrations
                                                                                                                                                                                                                                  • Connect Apps & Services
                                                                                                                                                                                                                                    • Qualtrics
                                                                                                                                                                                                                                      • Salesforce
                                                                                                                                                                                                                                        • SFTP
                                                                                                                                                                                                                                        • Settings
                                                                                                                                                                                                                                          • Preferences
                                                                                                                                                                                                                                            • Profile
                                                                                                                                                                                                                                              • Access & security
                                                                                                                                                                                                                                                • Distribution lists
                                                                                                                                                                                                                                                • About Creovai
                                                                                                                                                                                                                                                  • Creovai overview
                                                                                                                                                                                                                                                    • Feature spotlight
                                                                                                                                                                                                                                                    • APIs
                                                                                                                                                                                                                                                      • Account Adminstration
                                                                                                                                                                                                                                                        • Account Administration
                                                                                                                                                                                                                                                          • Overview
                                                                                                                                                                                                                                                            • External Sharing
                                                                                                                                                                                                                                                              • Configure access & security
                                                                                                                                                                                                                                                                • Manage users
                                                                                                                                                                                                                                                                  • Manage user groups
                                                                                                                                                                                                                                                                    • Manage agents
                                                                                                                                                                                                                                                                      • Manage agent groups
                                                                                                                                                                                                                                                                        • Manage agent sources
                                                                                                                                                                                                                                                                          • Reporting
                                                                                                                                                                                                                                                                        1. Home
                                                                                                                                                                                                                                                                        2. Search & Browse
                                                                                                                                                                                                                                                                        3. Interaction results

                                                                                                                                                                                                                                                                        Interaction results

                                                                                                                                                                                                                                                                        Exclude filter criteria from results
                                                                                                                                                                                                                                                                        Stemmed words in search results
                                                                                                                                                                                                                                                                        Stop Words in search results
                                                                                                                                                                                                                                                                        Searching the interaction results
                                                                                                                                                                                                                                                                        Filtering the interaction list
                                                                                                                                                                                                                                                                        Sorting the interaction results
                                                                                                                                                                                                                                                                        Knowledge Center