• Get Started With Video Training
    • Getting Started
      • Tutorials
        • Improving Agent Performance
          • Building Reports & Dashboards
            • Building a Category
              • Embed Creovai training within your learning management system
              • Services & Support Documents
                • Support
                  • Services
                    • Conversation Intelligence
                      • Agent Assist
                    • Search & Browse
                      • Overview
                        • Interaction results
                        • Customer Interactions
                          • Custom Scores
                            • Overview
                              • Interaction Timeline
                                • Transcript & interaction details
                                  • Composite Interactions
                                  • Reports
                                    • Reporting Overview
                                      • Create and modify a report
                                        • Manage reports
                                          • Graphing basics to get you started
                                            • Graphing customization and advanced options
                                              • Notifications
                                              • Dashboards
                                                • What's new?
                                                  • Share dashboards as emails
                                                    • Sharing dashboards
                                                      • Overview
                                                        • Manage dashboards
                                                          • Customize dashboards
                                                          • Folders
                                                            • Overview
                                                              • Create and modify a folder
                                                                • Manage folders
                                                                • Categories
                                                                  • Overview
                                                                    • Building a category
                                                                      • Category groups
                                                                      • Labels
                                                                        • Overview
                                                                          • Manage labels
                                                                          • Evaluations
                                                                            • What's new?
                                                                              • Overview
                                                                              • Agent Guidance
                                                                                • Agent Guidance User Guides
                                                                                  • Scripting
                                                                                  • Coaching
                                                                                    • Overview
                                                                                      • Features
                                                                                      • APIs
                                                                                        • Conversation Intelligence
                                                                                          • Realtime Agent Assist
                                                                                          • Inbound Integrations
                                                                                            • Overview
                                                                                              • Cloud - Direct
                                                                                                • Freshworks
                                                                                                • Cloud - Indirect
                                                                                                • Outbound Integrations
                                                                                                  • Qualtrics
                                                                                                    • Salesforce
                                                                                                      • SFTP
                                                                                                      • Settings
                                                                                                        • Preferences
                                                                                                          • Profile
                                                                                                            • Access & security
                                                                                                              • Distribution lists
                                                                                                              • Account Adminstration
                                                                                                                • Overview
                                                                                                                  • External Sharing
                                                                                                                    • Configure access & security
                                                                                                                      • Manage users
                                                                                                                        • Manage user groups
                                                                                                                          • Manage agents
                                                                                                                            • Manage agent groups
                                                                                                                              • Manage agent sources
                                                                                                                                • Reporting
                                                                                                                                • Creovai Glossary
                                                                                                                                  • About Creovai
                                                                                                                                    • Creovai overview
                                                                                                                                      • Feature spotlight
                                                                                                                                      Knowledge Center
                                                                                                                                        • Get Started With Video Training
                                                                                                                                          • Getting Started
                                                                                                                                            • Tutorials
                                                                                                                                              • Improving Agent Performance
                                                                                                                                                • Building Reports & Dashboards
                                                                                                                                                  • Building a Category
                                                                                                                                                    • Embed Creovai training within your learning management system
                                                                                                                                                    • Services & Support Documents
                                                                                                                                                      • Support
                                                                                                                                                        • Services
                                                                                                                                                          • Conversation Intelligence
                                                                                                                                                            • Agent Assist
                                                                                                                                                          • Search & Browse
                                                                                                                                                            • Overview
                                                                                                                                                              • Interaction results
                                                                                                                                                              • Customer Interactions
                                                                                                                                                                • Custom Scores
                                                                                                                                                                  • Overview
                                                                                                                                                                    • Interaction Timeline
                                                                                                                                                                      • Transcript & interaction details
                                                                                                                                                                        • Composite Interactions
                                                                                                                                                                        • Reports
                                                                                                                                                                          • Reporting Overview
                                                                                                                                                                            • Create and modify a report
                                                                                                                                                                              • Manage reports
                                                                                                                                                                                • Graphing basics to get you started
                                                                                                                                                                                  • Graphing customization and advanced options
                                                                                                                                                                                    • Notifications
                                                                                                                                                                                    • Dashboards
                                                                                                                                                                                      • What's new?
                                                                                                                                                                                        • Share dashboards as emails
                                                                                                                                                                                          • Sharing dashboards
                                                                                                                                                                                            • Overview
                                                                                                                                                                                              • Manage dashboards
                                                                                                                                                                                                • Customize dashboards
                                                                                                                                                                                                • Folders
                                                                                                                                                                                                  • Overview
                                                                                                                                                                                                    • Create and modify a folder
                                                                                                                                                                                                      • Manage folders
                                                                                                                                                                                                      • Categories
                                                                                                                                                                                                        • Overview
                                                                                                                                                                                                          • Building a category
                                                                                                                                                                                                            • Category groups
                                                                                                                                                                                                            • Labels
                                                                                                                                                                                                              • Overview
                                                                                                                                                                                                                • Manage labels
                                                                                                                                                                                                                • Evaluations
                                                                                                                                                                                                                  • What's new?
                                                                                                                                                                                                                    • Overview
                                                                                                                                                                                                                    • Agent Guidance
                                                                                                                                                                                                                      • Agent Guidance User Guides
                                                                                                                                                                                                                        • Scripting
                                                                                                                                                                                                                        • Coaching
                                                                                                                                                                                                                          • Overview
                                                                                                                                                                                                                            • Features
                                                                                                                                                                                                                            • APIs
                                                                                                                                                                                                                              • Conversation Intelligence
                                                                                                                                                                                                                                • Realtime Agent Assist
                                                                                                                                                                                                                                • Inbound Integrations
                                                                                                                                                                                                                                  • Overview
                                                                                                                                                                                                                                    • Cloud - Direct
                                                                                                                                                                                                                                      • Freshworks
                                                                                                                                                                                                                                      • Cloud - Indirect
                                                                                                                                                                                                                                      • Outbound Integrations
                                                                                                                                                                                                                                        • Qualtrics
                                                                                                                                                                                                                                          • Salesforce
                                                                                                                                                                                                                                            • SFTP
                                                                                                                                                                                                                                            • Settings
                                                                                                                                                                                                                                              • Preferences
                                                                                                                                                                                                                                                • Profile
                                                                                                                                                                                                                                                  • Access & security
                                                                                                                                                                                                                                                    • Distribution lists
                                                                                                                                                                                                                                                    • Account Adminstration
                                                                                                                                                                                                                                                      • Overview
                                                                                                                                                                                                                                                        • External Sharing
                                                                                                                                                                                                                                                          • Configure access & security
                                                                                                                                                                                                                                                            • Manage users
                                                                                                                                                                                                                                                              • Manage user groups
                                                                                                                                                                                                                                                                • Manage agents
                                                                                                                                                                                                                                                                  • Manage agent groups
                                                                                                                                                                                                                                                                    • Manage agent sources
                                                                                                                                                                                                                                                                      • Reporting
                                                                                                                                                                                                                                                                      • Creovai Glossary
                                                                                                                                                                                                                                                                        • About Creovai
                                                                                                                                                                                                                                                                          • Creovai overview
                                                                                                                                                                                                                                                                            • Feature spotlight
                                                                                                                                                                                                                                                                            1. Home
                                                                                                                                                                                                                                                                            2. Account Adminstration
                                                                                                                                                                                                                                                                            3. Manage agent groups

                                                                                                                                                                                                                                                                            Manage agent groups

                                                                                                                                                                                                                                                                            Add an agent group
                                                                                                                                                                                                                                                                            Edit an agent group
                                                                                                                                                                                                                                                                            Add an agent to an agent group
                                                                                                                                                                                                                                                                            Remove an agent from an agent group
                                                                                                                                                                                                                                                                            Resolve agent group assignment overlaps and errors in a timeline
                                                                                                                                                                                                                                                                            Delete an agent group