Add a cost/value multiplier to a graph
What is a cost/value multiplier?
Cost/value multipliers help you visualize additional value types in Creovai by multiplying the data displayed on a graph by a customizable value, like cost.
Add a multiplier to a graph
To add a cost/value multiplier to a graph, navigate to the graphing panel, click the add button, and select the option for cost/value multiplier. Choose from an account-level multiplier or create a custom multiplier.
Account-level multiplier:
Custom multiplier:
Elements of a custom multiplier:
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Creovai tip: When using your contact center's average cost per minute as a multiplier, change the length measurement from average to sum to accurately calculate the cost of the interactions in your report.
Add an account-level multiplier
Note: You must be a Creovai admin to add an account-level multiplier.
When adding a cost/value multiplier to a graph, users have the option to create a custom multiplier or choose from an account-level multiplier where applicable. Account-level multipliers make it easy for users to reference organization-specific values in their reporting.
To add an account-level multiplier, navigate to the cost/value multiplier page from the account menu. On the cost/value multiplier page, click add, input the required information, then save. This multiplier will now be available as an option for all users when adding a multiplier to a graph.
Elements of account-level multipliers:
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