Calls - Freshcaller

Capacity integrates with Freshcaller call center software, to call conversation data into Conversation Intelligence for analysis. The integration authenticates using an API key tied to a Freshcaller agent account — no OAuth flow is required.

See Authorization for details on how to obtain a Freshworks API key

How It Works

Capacity connects to Freshcallers's API to retrieve ticket conversations. Once configured, Capacity pulls data on a scheduled basis; no webhook setup is required on the Freshdesk side for this integration.

What to Share with Capacity