Deleting a note or comment

Overview:

Delete one of your notes or comments on a call.

Getting started: If you’re not already viewing a call, first click on a call in Search & browse or from one of your Reports.


Delete a private note:

  1. Hover your mouse over the note and then click the More actions ( ••• ) button. Select the Delete option in the drop-down menu.


2. A pop-up appears to confirm that you want to delete the note. Click the Delete button to confirm the deletion.

Please be aware that deleting a note cannot be undone.

CallTranscript-delete-note-confirm.png



Delete a public comment:

  1. Hover your mouse over the note and then click the More actions ( ••• ) button. Select the Delete option in the drop-down menu.

    Important Note: You can only delete comments created by you.

    CallTranscript-delete-comment-menu.png
  2. A pop-up appears to confirm that you want to delete the comment. Click the Delete button to confirm the deletion.

    Please be aware that deleting a comment cannot be undone.

    CallTranscript-delete-comment-confirm.png

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